What is a CRM system?
Customer Relationship Management (CRM) systems are a technological solution to support your business in managing all aspects of interactions with existing and potential customers. The sophisticated software allows for a team to share information and gives a 360 degree overview of relationships with customers.
Why CRMs are Important for Your Businesses
CRMs are important in building and maintaining effective relationships with existing customers as interactions can be personalised and tailored to the person. It also improves interactions with potential customers, giving your team the knowledge and understanding to convert potential customers into existing customers.
By utilising a CRM, you are implementing a system that allows colleagues to work more efficiently as a team. This type of business solution not only improves customer relations, but it also gives greater visibility over your supply chain. Sales forecasting, inventory management, order processing and distribution chains are all common features of a CRM system. If you currently have spreadsheets and different systems for different parts of your processes, then a CRM will bring it all together in a simple format. Leaving you to focus your attention on growing your business.
Discover the latest CRM systems compatible with our Onesys software
Every business is unique, and this means that you will probably have slightly different requirements to other businesses. At
Onesys we don’t believe in a one size fits all approach as the purpose of a CRM is to help your business become more efficient and successful. CRM software comes in different packages and at Onesys we have experts on hand to help guide you to get the
best software solutions for your business.