Ongoing Support
In addition to providing access to our Technical Support Team you will also have a dedicated Account Manager, who will work with you to identify potential improvements to your business and as an additional resource to help you overcome any challenges you experience.
We are currently advising our existing Sage 50 Manufacturing customers as to their best course of action, the caveats they need to be aware of and incorporate them in to the system, as they plan for their future.
Please note that, as Sage are unable to update Sage 50 Manufacturing, we will be limited in what we can do to resolve program issues. We therefore make it clear that the Onesys Sage 50 Manufacturing Support Service is provided on a “Best endeavours” basis.
Most of our customers still prefer to call us for product support, however we also offer online logging and tracking of support queries through our Freshdesk ticketing system. We also widely utilise the Team Viewer system for remote diagnosis and query resolution. In most instances we are able to work with our customers’ preferred remote access method.
We offer flexible payment options and a straightforward onboarding process to make things as easy as possible for you.