1.1. The Customer agrees to purchase and Onesys Group (‘Onesys’) agrees to supply the software and services set out on the quotation or order (‘the System’)

1.2. Onesys and the Customer are together ‘the Parties’. This agreement together with any documents referenced within it sets out the entire agreement and understanding between the Parties in relation to the supply of the System and supersedes all prior agreements, understandings and arrangements whether verbal or written in respect of its subject matter

1.3. No waiver or amendment of any provision of this agreement is effective unless it is made in writing and signed by an authorised representative of each of the Parties

1.4. Onesys Group “Onesys Group Company” - means Onesys Limited, a company registered in England under number 2736089 and its current subsidiaries The Northern Path Limited, Elite Business Services Limited and I.S.M Business Solutions Limited. Coretime Software Limited, Onesys Support Limited, Onesys Services Limited 2321807 and any other Affiliated company from time to time being any entity that directly or indirectly controls, is controlled by, or is under common control with any of the previously named companies.


2.1. Prices are quoted exclusive of Value Added Tax which will be added at the rate prevailing at the time of delivery

2.2. Where an element of the System is to be procured by Onesys from a third party supplier the price payable may be subject to change. Any such change will be notified to the Customer in advance of delivery and the price payable by the Customer will be the price prevailing at the date of delivery, unless the customer wishes to cancel the agreement due to this price increase.

2.3. The total price payable by the Customer for the System including Value Added Tax is the ‘Order Value’


3.1. For software products not supplied as subscription or SAAS (software as a service). Initial payment of 70% is required, the balance of 30% is then due on installation of the software.

3.2. If the Customer enters into a financing arrangement with a third party to whom it intends that title to any part of the System will pass the Customer shall continue to remain liable to Onesys for any unpaid element of the Order Value until the Order Value is paid in full.

3.3. For Subscription and SAAS products the term of the agreement is 12 months with automatic renewals for further 12 month periods unless notice is given 90 days before the anniversary date of the automatic renewal. The term start date is the date the software licences have been issued by onesys or a 3rd party. Payment terms for these products is 50% initial deposit for onesys products or 70% for 3rd party products, the balance is due on issue of licences. If monthly direct debit is chosen and available, then on receipt of the first month’s fee the software licences will be ordered and issued, subsequent balance being charged and paid monthly thereafter. For additional licences issued during the 12-month period an invoice will be issued for the remaining period until the anniversary date or monthly if this is already chosen by the customer.

3.4. For services unless otherwise agreed on the quotation, 50% is due on order with the balance being billed as supplied monthly.

3.5. Onesys reserves the right to charge interest on any overdue balance at the rate of 2% per month.

3.6. Without prejudice to any other legal rights and remedies it may have Onesys shall be entitled to treat this contract as repudiated by the Customer if any part of the Order Value remains outstanding 90 days after payment is due.


4.1. Hardware and software supplied under this agreement shall have the benefit of any applicable warranty offered by its manufacturer, author or owner

4.2. Title in hardware and software supplied under this agreement remains with Onesys until the Order Value is paid in full. In the interim the Customer holds such hardware and software on a fiduciary basis as Bailee and shall if requested separately identify hardware and physical media as the property of Onesys and if requested return such property to Onesys at its own expense

4.3. Intellectual property rights in each element of the software supplied (including bespoke) as part of the System remain with its respective owners whether this be Onesys or a third party. The Customer shall be a licensee of such software and shall enter into an End User Licence Agreement for each element of the software and be subject to the terms and conditions set out therein


5.1. Unless otherwise expressly agreed in writing between the Parties time is not of the essence in this agreement. Onesys will use its best endeavours to deliver the System as set out in any timetable agreed with the Customer and in any case will commit to deliver the System to the Customer within a reasonable time having regard to all relevant circumstances. Onesys will advise the Customer of any material variation in the proposed timetable for the delivery of the System howsoever caused

5.2. Onesys shall not be liable for any failure to deliver any element of the System due to circumstances beyond its control including but not limited to force majeure, the inability of any third party to supply any element of the System as ordered by the Customer and any delays occasioned by the acts, errors or omissions of the Customer.


6.1. The installation, issuing and implementation of the System shall proceed in accordance with an agreed implementation timetable and accepted by both parties, unless the customer has reason to change it for commercial reasons such change will not be unreasonably refused by the onesys. The provisions of 6.4 would still apply.

6.2. If hardware is supplied it is the responsibility of the Customer to ensure that environmental conditions and the electrical supply conform with the manufacturer’s specification

6.3. On completion of the implementation of the System Onesys shall request acceptance by the Customer. The Customer shall within 14 days of such request either a) accept the System and pay the balance of the Order Value, or b) provide Onesys with a written Statement of Non-Compliance setting out reasonable grounds for withholding acceptance and providing sufficient details of all items not complying with specification to allow Onesys to dispute or remedy such non-compliance. Upon the satisfactory completion of any remedial or additional work set out in the Statement of NonCompliance or otherwise agreed between the Parties the Customer shall accept the System and pay the balance of the Order Value. If the licences have been issued, then the balance will be due as per 3.3 above.

6.4. If delays in the installation and/or implementation of any element of the System are attributable to the acts, errors or omissions of the Customer, the Customer shall at the optional request of Onesys pay the balance of the Order Value. If the licences have been issued, then the balance will be due as per 3.3 above. Onesys shall continue to be contractually bound to complete the installation and implementation of the System but shall have the right to recover from the Customer any additional costs reasonably incurred as a direct result of such delay.

6.5. Onesys shall not be liable or deemed in breach of contract by reason of any delay or failure to perform any obligation under this agreement if the delay or failure is due to any cause beyond the reasonable control of Onesys including but not limited to industrial action, war, fire, prohibition or legal enactment or any act, error or omission of the Customer.


7.1. The functionality and performance of any third party software supplied by Onesys as part of the System shall be as described in its operating manual and user documentation or any 3rd party service level agreements.

7.2. The performance of any bespoke software supplied by Onesys shall be as prescribed in any formal specification agreed between the Parties. The Customer acknowledges it has entered into this agreement in reliance only on the basis of such formal agreed specification and save as expressly agreed in writing between the Parties Onesys shall have no liability in respect of any other representation, warranty or promise made prior to the date of this agreement

7.3. The bringing of an element of software into the customer’s commercial use or allowing the issuing of the licences indicates acceptance of that software and the End User Licence Agreement pertaining to that software.


8.1. Ongoing hardware maintenance provided by Onesys shall be subject to the terms and conditions set out in a separate Hardware Maintenance Agreement from time to time and the performance of such services shall not in any circumstances affect the rights and obligations of either the Customer or Onesys under this agreement

8.2. Ongoing software support provided by Onesys shall be subject to the terms and conditions set out in a separate Software Support Agreement from time to time and the performance of such services shall not in any circumstances affect the rights and obligations of either the Customer or Onesys under this agreement

9. Onesys shall not be responsible for any failure of hardware or software supplied under this agreement where such failure is caused by the Customer using ancillaries or accessories supplied by third parties that do not conform to the specifications set out by Onesys or the manufacturer or which are used in a manner other than that recommended by Onesys.


10.1. Without prejudice to any other legal rights and remedies it may have Onesys shall be entitled to treat this agreement as: • repudiated by the Customer if the Customer is in material breach of this agreement and fails to remedy such breach within 21 days of Onesys providing written notice of such breach • terminated if the Customer has a receiver or administrator appointed over the whole or part of its assets, enters into any scheme of arrangement with its creditors or enters liquidation

10.2. Any non-enforcement of such a legal right shall not be deemed to be a waiver of that right.


11.1 If the Customer purports to cancel this entire or part of this agreement it in doing so indemnifies Onesys for its actual and forecast costs under this agreement and its consequent loss of profits Onesys shall have a duty to act in good faith including using best endeavours to mitigate its losses. If the amounts due to Onesys under this clause 10 are not agreed within one month of the purported cancellation by the Customer then Onesys may instead at its discretion recover from the Customer a cancellation fee of 50% of Order Value.

11.2 Services please note our standard cancellation policy for services is as follows: For cancellation within 24 hours of the visit/training/consultancy, 100% of the value will be charged. For cancellation within 2-4 working days of the visit/training/consultancy, 50% will be charged. No charge will be made with notification of 5 or more working days.


12.1. The liability of Onesys under this agreement shall be limited to death or physical injury caused by the negligence of Onesys or its employees

12.2. Except as expressly provided within this agreement no liabilities, obligations, warranties, conditions or undertakings whether implied or express shall be deemed to form part of this agreement other than as specifically imposed by law. Onesys shall not be liable for any direct or indirect loss of profits however or whenever caused, or be liable in contract tort or otherwise for direct or consequential loss or damage or injury in connection with or arising in relation to the System supplied under this agreement

12.3. The Customer indemnifies Onesys in respect of any claim for loss, damage or personal injury arising from any malfunction caused by the modification of the System by the Customer

12.4. In order to fulfil this contract we will need to process some data about your organisation and people within your organisation – we will do so in accordance with our Privacy Policy which can be found on the website.


Should any employee of Onesys be engaged by the Customer within one calendar year of the date of the payment of the final element of the Order Value the Customer shall within one month pay to Onesys compensation in the form of a recruitment fee of 25% of the relevant employee’s salary, fees and benefits as contracted between the employee and the Customer.


If a dispute arises between the Parties with respect to any matter within the expertise of a technical expert then such dispute shall at the instance of either party be referred to a person agreed between the Parties and in default of such agreement within 21 days of notice from either party this person shall be the President for the time being of the British Computer Society. Such a person shall be appointed to act as expert and not as arbitrator and their decision shall be final and binding. The costs of such expert shall be borne equally by the Parties unless such expert decides that one of the Parties has acted unreasonably in which case he shall have discretion as to costs.


Unless expressly between the Parties no term of this agreement is enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to it This Agreement shall be governed by and construed in accordance with English law. Each of the Parties irrevocably submits for all purposes in connection with this agreement to the exclusive jurisdiction of the courts of England

VER 01/02/2023

We use cookies to ensure that we give you the best experience on our website. This includes cookies from third party social media websites if you visit a page which contains embedded content from social media. Such third party cookies may track your use of the Onesys website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on the Onesys website. However, you can change your cookie settings at any time. For more information view our Privacy Policy.

If you would like to turn off non-required cookies (such as any third-party cookies) please turn the toggle to off.
Additional Cookies
Accept Cookies