Your Business Continuity

Onesys have been providing business critical support services to clients throughout the UK for over twenty years.

Snow, floods, fire, recession and other denial of access and economic disasters have made many of you realise how important software and IT systems can be to your cash-flow and business continuity.

We regard client support & service as a priority and as such we devote a high proportion of our revenues to ensure that our dedicated support teams are able to provide you with a first class service.

We value long-term relationships with clients and many have been with us for over 20 years, due to our unrivalled support and account management services.

"Onesys are right there when I need them. I find them excellent and if I have any questions or queries, the company is there to help me instantly." – Mary Corrigan AJA Architects (Sage Coretime support story)

Sage Software Support

• Have recent changes resulted in the loss of your internal software support or key personnel?
• Have you been caught out by the sudden demise of the BDE Group, or another Sage Partner?
• Is your current support service no longer sufficient for your needs?
• Are you fed-up with hold-music and time-consuming support queues?
• Had enough of indifferent or slow Sage Coretime support?

Then contact us today for chat and a quote.



We are fully qualified and Sage Certified for supporting the following Sage software; Sage 50 Accounts, Sage 50 Payroll, Sage HR, Sage Forecasting, Sage 200, Sage Act!, Sage CRM and Sage Coretime.

In addition we have been successfully supporting hundreds of clients with Global 2000, 3000, OneOffice software, orderlineMX ERP, orderline ERP, Texpro and Compass / orderlineBOX.

So if you are unhappy or concerned about your current software support, call us on 0845 026 2255, to see how we can help you and your team. We can provide you with a fast, personal, professional and cost-effective service, especially for business critical systems.

The friendly, qualified and efficient onesys support teams currently assists around 400 satisfied business clients right across the UK.

We offer you Free Sage Support until the end of your current yearly Sage Partner support contract and we will help ensure that it is ‘business as usual’ for you. At the end of your contract you can renew your Sage support with us if you are happy with our service.

In addition, due to the large number of clients we support, we can offer you very competitive support fees, in particularly for the Global range of products.

Why Choose Onesys?

Aren’t you fed-up of waiting in telephone queues and having to explain your problem several times to different people everytime you call? At onesys you will have your own dedicated consultant who will be familiar with you, your set-up, issues and previous conversations. We are more like an in-house IT team that is at your disposal when you need us most.

Our consultants are fully dedicated to solving your software related issues. Most have been with us for a considerable time and have years of experience.



Onesys provide a full project life-cycle to its clients from initial scoping and needs analysis through to post-implementation support. Activities might include:

Consultancy

Identification of business requirements, reorganisation of business processes (BPR) and project definition.

Project Management and Implementation Support

By Prince2™ qualified staff, including allocation of resources, advising on software configuration and set-up and coordinating the delivery of professional services with key client staff.

IT Infrastructure

We offer a full IT infrastructure service comprising advice, procurement, installation, commissioning, configuration and ongoing support and maintenance. Onesys is particularly focused on the optimisation of infrastructure performance in the following domains:

• Data Security and Risk Mitigation
• Initial Deployment Costs
• Total Cost of Ownership (TCO)

The introduction of new virtualisation techniques and technologies including Xen from Citrix offer significant opportunities in this area.

Application Software

For over twenty years Onesys has been delivering Enterprise Management (EMS), ERP, CRM and PSA software solutions to the upper tiers of the SME business community. We have specialised in a number of 'vertical market' sectors including:

• Project Management / KPI Management in Design and Consultancy-based services
• Food and Beverage Manufacture
• High Technology Manufacturing and Assembly
• Warehouse Management
• Customer and Case Management

Clients trust us because we will only sell you software that fits your requirements. We like issue-free clients who only call us to discuss how we can improve their business even further. If a client does have a support issue, our team will resolve it as soon as possible.

Post Implementation Support Services

The provision of ongoing support services is a key activity within our business and lies at the heart of our excellent client retention record. As we are very careful to recommend and deploy future-proof systems for our clients we have been able to bring major new technologies to our clients without disruption to the core of their information systems. These include:

• Business Intelligence Tools and Consultancy – the deployment of data warehouses and the introduction of data mining techniques where data is aggregated from different sources in the organisation's data map to produce vital management information, particularly using the Global software’s Analyst products.
• Enterprise Application Management – the use of sophisticated application management tools including those from Microfocus – has enabled Onesys to maintain existing applications through the changing landscape. IT infrastructure e.g. from Networking, to Intra and Internet, plus integration with new technologies e.g. Data Capture and Reporting.
• Workflow – the recent introduction of Sharepoint from Microsoft offers onesys the opportunity to deploy Workflow-focused initiatives as an enhancement to core EMS or ERP systems.

Software Security

As a demonstration of our belief in the value of information assets, our commitment to corporate governance best practises and to building long term relationships with our customers we are proud to offer a range of Escrow agreements through our relationship with the NCC Group. (Software Escrow is a specialised form of assurance, where any business critical application or material can be securely deposited)

To find out more about any of our services call 0845 026 2255 (local call) or email us.