Kick-start your company's recovery by using CRM / contact management software.

Before the recession you may have enjoyed doing business with regular customers who recommended the odd new customer from time to time but you may have lost a few clients over the last two years and the remaining clients may not spend as much as they used to.

A recent Business Link survey confirmed that SMEs are facing the following challenges during the recovery;

• Finding new clients and markets – 71%
• Controlling costs – 56%
• Keeping up with technology – 48%
• Complying with or understanding legislation/regulations – 47%
• Ensuring prompt payment from customers – 46%

Up to date software can help you overcome these challenges.

Sales and marketing may not be part of your core business skills but they are necessary to aid you during the recovery. Some of you may contemplate outsourcing sales and marketing but others may prefer to keep it in-house for control, cost or quality reasons. If you are able to run suitable sales and marketing campaigns in-house, perhaps even for the first time, CRM software can help you find new clients and markets.

CRM Software, Customer Relationship Management Software, is a crucial sales and marketing tool for any business, unless you work with just a few fixed clients.

Finding prospective customers, managing your communications and relationship with them is very important for your growth during the recovery but you may be missing opportunities by not closely managing your existing client relationships. You can never know too much about your existing customers, as CRM software can alert you to any potential opportunities and help you improve your customer services.

This opportunity pipeline tool is like an automated personal assistant that can remind you of all you need to aid your recovery.

The crucial thing is to start using it as soon as possible, as it is only as good as the information that you and your team add to it and act on.

Speak to one of our colleagues about how we can help you kick-start your recovery. Call 0845 026 2255. (local call)

Download the Accelerate out of the downturn White Paper (pdf).

For further info go to the CRM Software page.

Go to the News Archive page.